What is the canary in the client relationship coal mine? Here's how to recognize that you're in trouble, and it may be too late.
What happens when you establish and sustain a law firm client team process that breaks all the rules and puts the inmates in charge of the asylum? You learn that the inmates should have been in charge all along.
Lawyer Innovation: Take a look at your practice. What can you change that would cause your clients to say, "She gets it"?
Lawyer business development: Stop asking clients for new work. Ask them to offer expert comment on what you've learned about their business.
More about why it's worth it to lawyers to develop the capability to offer reliable fixed-fee estimates.
If you're still selling expertise for hire, your client relationships aren't as deep or strong as you think they are. New research shows why.
If you’re trying to stimulate a client team to breakthrough performance and commitment, you’d better have a purpose that’s worth it.
Client teams fail to deliver on their promise for many reasons, but I put these two at the top: 1. No meaningful purpose. 2. No role clarity.
Client teams should be self-directed to align with all three human needs: Autonomy, Mastery, Part of something bigger than oneself.
Hourly billing means inherent conflict between lawyers’ and clients’ self-interest. Forget zero-risk; prioritize which risks are of greatest impact.
There's no such thing as a law firm brand. Among clients that spend millions of dollars with these firms and interact with them daily, not one could identify their main firm’s ‘unique’ brand differences.