There's a lot of confusing advice out there for lawyers who are trying to learn how to get clients. Let these three basic questions be your guide to simplified business development: What? Why? How?

What problem, situation, challenge or opportunity drives demand for your service? Not "legal problem." By the time it's categorized as a legal problem, it's too late. The conversation has moved on from "What should we do" to "Who should we choose to perform this legal task"? I'm talking "business problem." That's the conversation that they'll welcome you to participate in.

What's happening in your clients' industries? What macro forces are shaping their options? Think in terms of strategy, operations -- tangible stuff like that. The success of every business is determined by six Critical Success Factors:

  • Product (or service, or idea; something to sell). They must produce it, or license it, or buy it for resale.
  • Capital, or other forms of financing operations. Raise it or borrow it.
  • Distribution, i.e., how they'll get what they sell to those who want to buy it. Marketing, advertising, direct sales, channel sales, physical distribution, warehousing, delivery, etc.
  • People to perform all the stuff that needs done. Recruit, hire, manage, compensate, develop, reward, promote, discipline, fire, retire.
  • Facility in which the people will do their jobs. Buy it, rent it, build it, upgrade it, expand it, virtualize it.
  • Government: licensing, taxation, regulation, compliance, enforcement, adjudication, etc.

If you spend some time getting and keeping yourself informed, you should be able to create and sustain a pretty robust conversation about all that, eh?

Why is this problem important? Why must people care about it and do something about it? What are the specific strategic, operational, economic, and emotional consequences of the problem's existence? Who among the "people" (above) is most affected?

How can you make a difference? Can you

  • help prevent it
  • contain or limit its impact if it's just emerging
  • remedy it if it's already in full bloom

"How" is not an invitation to pitch or describe your service and expertise. It's not about you; it's about how the client can convert the "present state" into the "desired state." If you do that, they'll ask you about your role, capability, etc. They'll hear your answer in a useful context rather than as abstract horn-blowing.

The discipline embedded in these three simple questions will guarantee your relevance, which will in turn guarantee your continued inclusion in the conversation, which will guarantee that you're around and in contact when issues arise that could reasonably involve you. Taken together, that means that you'll eliminate the risk of being forgotten, or of having to figure out some clever way to manufacture a way to get in front of that client or prospect again.

Mike O'Horo

To master the What, Why, How strategy, RainmakerVT offers you practical, digestible, online courses that teach you practical skills: