Sales objection.jpg

I get asked to answer this question fairly frequently on Quora. During one such thread, a bunch of pretty smart sales folks quickly filled up a long list of objections we’d all recognize.

I’m betting my contribution wasn’t particularly well received by these pros.

Depends on whom you’re asking

If you ask buyers, they might say, “I object to listening to product-oriented pitches from salespeople who aren’t even relevant to me because they don’t understand my industry, my company’s position in the industry, how our business works, how current market conditions affect my ability and willingness to embrace risk, the inherent risk to someone in my position in the company, that this isn’t my top priority…”

Too much of salespeople’s conversation and behavior screams of self-interest

“I want you to decide to do something that’s definitely good for me, but there’s no way for you to know how good it may be for you — or not.”

The idea of driving forward in relentless pursuit of a “yes” suggests a lack of intellectual integrity. What? You can’t even imagine that it might not be a good idea for me to buy from you? It’s one of the two polar possibilities, i.e., great idea, or terrible idea.

Buyers are more cooperative if you’re genuinely trying to help them make a good decision

In this instance, figuring out how good an idea it is to do business with you, and open to the possibility that it might not be. They’d certainly expend less energy keeping you at bay while they figured out how safe it is to let you get close enough to potentially be useful.

Pipeline = cost of sales

Therefore, your goal is to get them out of your pipeline via a decision — whether that’s “yes” or “no.” Sure, “yes” is preferable, but “no” is better than the infinitely expensive and frustrating, “maybe.”

Buyers don’t doubt your knowledge or wisdom

They fear your singular pursuit of "yes," which says that you’re looking out for you, not them. That’s OK; it’s your right, but you can’t expect them to facilitate it.

The takeaway for lawyers?

To get hired, behave as if you’ve already been hired, i.e., focus all your energies on helping your prospect make a good decision, without regard to your self-interest.

Mike O’Horo

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